Shipping Policy

Delivery Policy

Standard delivery is free on every order, Australia-wide. Optional upgrades: next-day delivery for $4.99 (order by 2:00 pm AEST) and same-day delivery for $9.99 (metro areas, order by 1:00 pm AEST).

Tax note: All prices are GST-inclusive. Any applicable GST has already been included in the price you see at checkout.

Order Cut-Off Times

The order cut-off time for next-day delivery is 2:00 pm in the delivery location on the day prior to delivery. If you place your order after 4:00 pm (in the delivery location), we cannot guarantee that delivery will occur on the next day.

Please note that there are some locations due to their remoteness that cannot be guaranteed for next-day delivery. We will notify you at the time of your purchase (if this is during normal business hours) if we think that we will be unable to deliver your order by next-day delivery.

When We Deliver

Delivery times will depend on your location. Generally, deliveries occur:

• Monday to Friday: 8:00 am – 5:00 pm (up to 9:00 pm for residential addresses)
• Saturday & Sunday: no deliveries (other than on Valentine’s Day and Mother’s Day)

We do not deliver on public holidays, excluding Valentine’s Day and Mother’s Day.

Sometimes there are delays beyond our control. Flat tires, traffic jams, or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.

Delivery Instructions

Our couriers do not call prior to delivery. Please ensure the recipient is home to receive the items.

Where the intended recipient is not at the delivery address, our couriers will leave the item in accordance with your instructions or otherwise in a secure location if one is available at the delivery address.

If no person is present to accept the flowers at the specified location, our driver will act at their discretion based on weather conditions, safety, security, and other considerations.

Where a secure location is not available, our couriers will leave a note advising the recipient to contact Roses Everywhere to arrange for redelivery. We may charge a $15.99 redelivery fee, but will seek your authority prior to charging this fee to you.

Incorrect Address

If you provide us with an incorrect delivery address, a $15.99 redelivery fee applies to re-route your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers.

High Volume Days

The cut-off and delivery time parameters do not apply to busy floral events, including (but not limited to) Mother’s Day, Valentine’s Day, and Christmas Day. Please check our website for expected delivery times on those days and place orders in advance to help ensure timely delivery.

Delivery Date

The selected delivery date is the approximate date of arrival. Sometimes logistics, traffic, distance, and weather conditions can cause delays. We cannot guarantee the exact delivery date or a specific delivery time.

Alcohol Policy

You must be 18 years or older to purchase any alcoholic products from us. If you are purchasing an alcoholic product, you warrant that you are 18 years or older and that the recipient of the product is 18 years or older. Roses Everywhere will not be liable if any underage person purchases or receives an alcoholic product.

Contact

If you need help with delivery, please email wecare@roseseverywhere.com.au.