Substitution Policy

Roses Everywhere works with fresh flowers, plants, hampers, and gift add-ons that can vary by season, route, and local availability. Product photos are examples of the style, colour palette, and value of the item selected, but the exact flowers, colours, or add-ons may vary.

When substitutions may happen

A substitution may be needed when a flower variety, colour, container, hamper item, plant, or add-on is unavailable, affected by seasonality, delayed in supply, or unsuitable for delivery on the requested date or route.

How Roses Everywhere handles substitutions

When a substitution is required, Roses Everywhere keeps the overall style, occasion and value of the product selected. Substituted items will be of equal or greater value. Minor changes of this kind, such as a different flower variety, colour or container, do not need your approval.

If the product you chose is unavailable altogether and we cannot make it in the same style, we will contact you before delivery and wait for your approval to substitute a similar product of greater value. Your order will be on hold until we hear from you, and you can choose another product or a full refund instead. If we cannot reach you in time for your delivery date, we will not send a substitute and will give you a full refund.

For occasion-sensitive orders such as sympathy, funeral, birthday, anniversary, get well, or love and romance gifts, the team aims to keep the arrangement appropriate for the message and recipient.

Product images and colours

Flowers are natural and seasonal, so flower colour, bloom size, wrapping and presentation can vary a little from the image depending on availability and delivery conditions. Fruit and gourmet items may vary with supply and season. Where a product comes in more than one size, the photo may show a larger size; smaller sizes have fewer flowers.

Questions about an order

If you have a question about a substitution on an order already placed, please contact Roses Everywhere with your order number, recipient details, and a clear photo where relevant.