FAQs

Welcome to Roses Everywhere. Here are answers to the most common questions about ordering, delivery, and gifting. If you need help, contact us at wecare@roseseverywhere.com.au.

Ordering

How do I place an order?

Browse the collection, choose your product, add any message or extras, and complete checkout. The order confirmation email will include your details and order number.

What information is needed for delivery?

Recipient’s full name
Complete delivery address
Recipient phone number
Preferred delivery date
Your card message

Delivery

How much is delivery?

Standard delivery is free on orders of $99.95 or more, Australia-wide. On orders under $99.95, standard delivery is $19.95. The exact cost is shown at checkout before you pay.

Are there faster delivery options?

Yes, where available for the delivery postcode:

Next-day delivery: $22.95 for eligible postcodes when ordered by 2pm AEST. This is also free on orders of $99.95 or more.
Same-day delivery: $24.95 for eligible metro postcodes when ordered by 1pm AEST. This service is charged on every order, whatever the order value.

Checkout confirms availability, the cost, and the delivery date for the recipient’s postcode.

How do I get free delivery?

Spend $99.95 or more and standard delivery is free, Australia-wide. Next-day delivery is free at that order value too. Same-day delivery is always charged.

What if the recipient is not home?

If it is safe to do so, our courier may leave the order in a secure sheltered location. If that is not possible, redelivery may be required.

Can I request a specific delivery time?

You can add a note at checkout and we’ll do our best, but specific delivery times are not guaranteed.

Products & Availability

Will my flowers look exactly like the photo?

Product photos show the intended style, size, and colour. Because flowers are seasonal, small substitutions may be made using flowers of equal or greater value while preserving the overall look and feel.

What happens if a flower is unavailable?

If needed, we make careful substitutions of equal or greater value while preserving the look and feel of the arrangement.

Returns & Refunds

What if I’m unhappy with my order?

Please email us within 3 days of delivery with your order number and a photo, and we’ll review it promptly.

Tax

Is GST included in the prices?

Yes. All displayed product prices are in Australian dollars and include GST. Delivery is charged separately where it applies, and any delivery upgrade or add-on is shown before payment.